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Accessibility Statement

Last updated: September 28, 2026
Last evaluated: September 28, 2026

Our Commitment to Accessibility

Lumos Youth Counseling wants everyone, including people with disabilities, to be able to use our website to learn about our services, find our locations, and contact us. We keep working to improve the accessibility of our website and apply the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA. Lumos Youth Counseling aims to conform to WCAG 2.2 Level AA (which includes WCAG 2.1 Level AA).

Our website is partially conformant with WCAG 2.2 Level AA. Partially conformant means that some parts of the content do not fully conform to the standard. The parts we know about are listed under Known Limitations and Alternatives.

How We Evaluated This Website

On September 28, 2026, we evaluated this website against WCAG 2.2 Level AA using:

  • Automated accessibility checks (axe-core) on every public page
  • Manual testing of every public page using only a keyboard
  • A full review of the website’s code

We fixed each issue found in that evaluation in this release, except the limitations listed below.

We have not yet tested the website with screen readers. Testing with VoiceOver and NVDA is planned, and we will update this statement when it is complete.

Measures to Support Accessibility

Lumos Youth Counseling takes these measures to support the accessibility of our website:

Accessibility Features

Our website includes the following accessibility features:

  • Skip link: A “Skip to main content” link at the start of each page lets you bypass the repeated header and navigation.
  • Visible focus: Links, buttons, and form fields show a visible focus indicator when you reach them with a keyboard.
  • Keyboard access: The navigation menu, dialogs, question-and-answer sections, and forms can be used with a keyboard alone. Dialogs keep keyboard focus inside while open, close with the Escape key, and return focus to where you were.
  • Color contrast: Text meets the WCAG Level AA contrast minimum of 4.5:1 (3:1 for large text), and form field borders have a contrast of at least 3:1.
  • Form labels and errors: Form fields have labels, required fields are marked, and errors are explained in text next to the field they apply to.
  • Reduced motion: Animations are turned off or reduced when your device’s reduce-motion setting is on.
  • Page titles: Each page has a title that describes its topic or purpose.
  • Text alternatives: Images that convey information have text alternatives, and decorative images are hidden from assistive technology.
  • Resizable text and reflow: You can zoom text to 200%, and pages adapt to narrow screens without losing content or functionality.
  • Structure: Pages use headings, lists, and header, navigation, main content, and footer landmarks, and the navigation identifies the current page.

Compatibility with Browsers and Assistive Technology

Our website is built with standard HTML and WAI-ARIA so that it can work with assistive technologies such as screen readers, screen magnifiers, speech recognition software, and keyboard-only navigation. As noted above, we have tested with a keyboard but have not yet tested with screen readers.

We aim to support current versions of major browsers, including Chrome, Edge, Firefox, and Safari.

Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Known Limitations and Alternatives

These are the limitations we know about, and other ways to get what you need:

  • Patient application and online payments: Our patient application portal is hosted by BestNotes, and our online payment portal is provided by a third-party payment vendor. We do not control these services and cannot guarantee their accessibility. We are requesting accessibility conformance information from these vendors. You can complete an application or make a payment by phone instead: call (385) 342-2808.
  • Embedded maps: The maps on our Contact and Locations pages are embedded from Google Maps, which we do not control, and may not be fully accessible. Each office’s street address is also shown as text, with a “Get Directions” link that opens Google Maps.
  • Content from our content management system: Service descriptions, team biographies, and some other page content are managed in a content management system, so new or edited content may occasionally introduce an issue. Please tell us if you find one.
  • Contact form and JavaScript: Our website relies on JavaScript. With JavaScript turned off, the contact form cannot be sent and email addresses on the site may not display correctly. After you send a message, the confirmation tells you it was submitted but cannot confirm it was delivered. If you don’t hear back from us, please call (385) 342-2808 (TTY: Utah Relay 711).
  • Contact page reading order: On wider screens, the Contact page shows the message form on the left and the phone, payment, and patient application options on the right. Keyboard focus and screen readers reach the options on the right first. All content can still be reached.

Feedback & Contact Information

We welcome your feedback on the accessibility of our website. If you encounter an accessibility barrier or have a suggestion, please contact us:

We aim to respond to accessibility feedback within 5 business days.

Alternative Formats and Accommodations

If you can’t access any content or feature on our website, contact us using any of the methods above. You can ask for the information in an alternative format or for another accommodation, free of charge, such as:

  • Large print
  • An accessible electronic format
  • Information given verbally over the phone
  • Help from our staff in person at one of our offices
  • A qualified sign language interpreter

Formal Complaints

If you are not satisfied with our response, you can file a grievance with our Civil Rights Coordinator. Our grievance procedure explains how.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at any time. You do not have to contact us first:

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