Accessibility Statement

Last Updated: December 1, 2025

Our Commitment to Accessibility

Lumos Youth Counseling is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Lumos Youth Counseling is striving to conform to WCAG 2.1 Level AA and is working towards full compliance.

Measures to Support Accessibility

Lumos Youth Counseling takes the following measures to ensure accessibility of our website:

  • Include accessibility as part of our mission statement
  • Include accessibility throughout our internal policies and practices
  • Integrate accessibility into our procurement and development practices
  • Provide continual accessibility training for our staff
  • Assign clear accessibility goals and responsibilities within our organization
  • Employ formal accessibility quality assurance methods during development

Accessibility Features

Our website includes the following accessibility features:

  • Keyboard Navigation: All functionality is available using a keyboard
  • Screen Reader Compatibility: Content is structured to work with screen readers and assistive technologies
  • Alt Text: Images include alternative text descriptions
  • Color Contrast: We maintain sufficient color contrast ratios for text readability
  • Resizable Text: Text can be resized without loss of functionality
  • Focus Indicators: Visible focus indicators are provided for keyboard navigation
  • Semantic HTML: Proper heading structure and semantic markup are used throughout
  • Form Labels: Form inputs are properly labeled for screen readers
  • Skip Navigation: Skip links are provided to bypass repetitive content
  • ARIA Landmarks: ARIA landmarks help users navigate the page structure

Compatibility with Browsers and Assistive Technology

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation

Our website is designed to be compatible with recent versions of major browsers including Chrome, Firefox, Safari, and Edge.

Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations and potential solutions:

  • Third-party content: Some content provided by third parties may not be fully accessible. We work with our partners to improve accessibility where possible.
  • Older PDF documents: Some older PDF documents may not be fully accessible. Please contact us if you need information from a document in an alternative format.

Feedback & Contact Information

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 business days.

Alternative Access

If you need assistance accessing any content or functionality on our website, please contact us. We are committed to providing information in alternative formats upon request, including:

  • Large print documents
  • Information provided verbally over the phone
  • Documents in accessible electronic formats
  • In-person assistance at our office location

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

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